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Hello! We have a problem regarding product category sorting in elastic. In DB we have sort order of

UNBSW8S8K
UNBSW8S8K Posts: 128 🧑🏻‍🚀 - Cadet
in Help

Hello!

We have a problem regarding product category sorting in elastic. In DB we have sort order of e.g. 5, but in elastic it is put as 1 (which is wrong).

Triggering product update events is not fixing it, so there must be a bug in one of plugins.

CC: @UNTTWV4JK

Comments

  • giovanni.piemontese
    giovanni.piemontese Technical Lead @ Löffelhardt Spryker Solution Partner Posts: 871 🧑🏻‍🚀 - Cadet

    Can u please post the data field of the product present on spy_product_abstract_page_search?

  • UNBSW8S8K
    UNBSW8S8K Posts: 128 🧑🏻‍🚀 - Cadet

    Here you go.

  • UNBSW8S8K
    UNBSW8S8K Posts: 128 🧑🏻‍🚀 - Cadet
    edited October 2019

    Problem we have is with:


    They all have different order in spy_product_category

  • UNBSW8S8K
    UNBSW8S8K Posts: 128 🧑🏻‍🚀 - Cadet

    Any ideas? @UK9N7MP96

  • Ehsan Zanjani
    Ehsan Zanjani Head of Solution Architecture @ Spryker Posts: 113 🧑🏻‍🚀 - Cadet

    Let me check

  • UNTTWV4JK
    UNTTWV4JK Posts: 63 🧑🏻‍🚀 - Cadet

    There is a bug in \Spryker\Zed\ProductPageSearch\Communication\Plugin\PageMapExpander\ProductCategoryPageMapExpanderPlugin::setSortingForTreeParents

  • UNTTWV4JK
    UNTTWV4JK Posts: 63 🧑🏻‍🚀 - Cadet

    at some point it overrides right value with the value from a child category…

  • UNTTWV4JK
    UNTTWV4JK Posts: 63 🧑🏻‍🚀 - Cadet

    the value for category 145 should be 4 but the category 1479 overrides it…

  • Ehsan Zanjani
    Ehsan Zanjani Head of Solution Architecture @ Spryker Posts: 113 🧑🏻‍🚀 - Cadet

    @valerii.trots can you check this please?

  • Valerii Trots
    Valerii Trots SRE @ Spryker Sprykee Posts: 1,654 ✨ - Novice

    @UNBSW8S8K could you please create a support ticket at support desk? Thanks!

  • UNBSW8S8K
    UNBSW8S8K Posts: 128 🧑🏻‍🚀 - Cadet
    edited October 2019

    No, we can’t as it’s 🔥 for us

  • Valerii Trots
    Valerii Trots SRE @ Spryker Sprykee Posts: 1,654 ✨ - Novice

    But this is a community slack. Why do you expect this to be fixed through community?

  • UNBSW8S8K
    UNBSW8S8K Posts: 128 🧑🏻‍🚀 - Cadet

    Cause it is now ping-pong. If we write in other slack - everyone says not to write there…

  • Valerii Trots
    Valerii Trots SRE @ Spryker Sprykee Posts: 1,654 ✨ - Novice

    I ask you to create a ticket in support desk, not in another slack or something. The link is in the topic of the channel.

  • UNTTWV4JK
    UNTTWV4JK Posts: 63 🧑🏻‍🚀 - Cadet

    I will not create a ticket. I found the issue, I’m creating a hotfix on our application. It’s your decision if you want to fix in the core or not.

  • Valerii Trots
    Valerii Trots SRE @ Spryker Sprykee Posts: 1,654 ✨ - Novice

    Thank you Florin!

  • Ehsan Zanjani
    Ehsan Zanjani Head of Solution Architecture @ Spryker Posts: 113 🧑🏻‍🚀 - Cadet
    edited October 2019

    @UNTTWV4JK Thanks it would be great if you could report this as a ticket and provide your fix, we can quickly merge it in core and release it very fast as you are already tested. otherwise we will fix it for sure and @valerii.trots will update you when it’s released

  • giovanni.piemontese
    giovanni.piemontese Technical Lead @ Löffelhardt Spryker Solution Partner Posts: 871 🧑🏻‍🚀 - Cadet

    All is corrected what u say.... Support ticket etc... But guys...
    @UNTTWV4JK if u fix this on your application u can also share your fix with @UNBSW8S8K and then also @valerii.trots known the fix and can put it fast in internal ticket as possible solution.... It is a slack community channel named "Help", therefore we have to help someone if he has a problem, not just say "I found the issue too and fixed on my application".
    It was clear from beginning of this post that the problem was there

  • UNBSW8S8K
    UNBSW8S8K Posts: 128 🧑🏻‍🚀 - Cadet

    Company is paying for Spryker, and now we are fixing bugs for it. This sounds awesome! 😉

  • UK7TM6CQJ
    UK7TM6CQJ Posts: 123 🧑🏻‍🚀 - Cadet

    when we spend 2 days investigating deep core bugs, we ask here maybe it's a known thing. you should actually be interested to look into it and maybe write the ticket yourself, this is very valuable feedback for you guys, spryker

  • Valerii Trots
    Valerii Trots SRE @ Spryker Sprykee Posts: 1,654 ✨ - Novice

    This is true, thank you guys for reporting this issue.

  • UK7TM6CQJ
    UK7TM6CQJ Posts: 123 🧑🏻‍🚀 - Cadet

    this is not open source community where we contribute

  • Valerii Trots
    Valerii Trots SRE @ Spryker Sprykee Posts: 1,654 ✨ - Novice

    There is a simple workflow for issues when you find them:
    1. create an issue in support desk
    2. be notified when it's fixed and released.
    Thank you for understanding.

  • Ehsan Zanjani
    Ehsan Zanjani Head of Solution Architecture @ Spryker Posts: 113 🧑🏻‍🚀 - Cadet

    Thank you guys for your feedback. Yes, we will fix the reported issues for sure, this is our duty for our customers but this community channel is more about helping each other to find issues and fix them in very agile process, be part of a one team and have one common goal which is success for all sides. 🙂
    we really appreciate you comments and feedback and we will improve this every day.

  • Denis Turkov
    Denis Turkov VP Architecture Sprykee Posts: 41 🏛 - Council (mod)

    @UNBSW8S8K @UNTTWV4JK
    Thank you for the feedback.
    Community channel does not provide SLA from any party involved, commitment and support in the channel is voluntary.

    There is only one channel for Core bug reports: support.spryker.com. There you can describe the issue, emphasize importance and get reliable resolution ETA from Spryker Team.
    We also expect our partners to register all found issues in the support portal, that Spryker can provide enhancements and patches to the Spryker Products from Core.

    I’m very sorry for this confusion and understand your frustration. We make sure that our partners are aware of available communication channels and their purpose.

  • Valerii Trots
    Valerii Trots SRE @ Spryker Sprykee Posts: 1,654 ✨ - Novice
    edited December 2019

    This should have been fixed in https://github.com/spryker/product-page-search/releases/tag/3.13.0.

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