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Automatic CC in support portal
Is there a way to add an "additional notification recipient" automatically to every support ticket in the support portal? The problem is that our customers usually have their own portal accounts with their own email addresses, and our development team doesn't necessarily get notified on new and updated tickets unless we…
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Dynatrace integration
In the release notes it says that Dynatrace integration is available to Spryker cloud customers, and that: You need a self-managed Dynatrace account, and you have to provide the necessary Endpoints to Spryker. We have a Dynatrace account, but exactly who and where do we send the endpoint information? The support portal has…
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Is there any API gateway available in Spryker Headless (between frontend and Spryker backend)
Hi, We are exploring Spryker headless (Oryx). While exploring we came across a query regarding the API Gateway. Is there any API gateway available between a api call from frontend(Oryx) to backend (Spryker Commerce)? Thanks Vikram
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Redirects like in .htaccess files or vhost config
We want to turn off our old eCommerce System and switch to spryker by the end of the year. For that we have to create multiple redirects which we dont want to maintain in the Spryker Zed Backend. Is there any possibilty to provide a htaccess file or similiar? Redirect eg.: https://example.co/DE/AT/index →…
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Inquiry about Co-Browsing Functionality in Spryker
I hope this message finds you well. I'm currently exploring options to enhance customer support and engagement on our Spryker-based e-commerce platform, and I'm interested in learning more about the availability of co-browsing functionality within Spryker.
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B2B Personalized Catalogs & Pricing
I am trying to findout the B2B Personalized Catalogs for particular company. I am unable to find the document how can we setup in this our local environment.
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How to configure a service for certain products
Hi, we got the following usecase: We have several parts that can be bought seperately and want to offer a service, that a customer can also have them assembled by us. This should only be available for certain product combinations. I guess configuring this as a product itself is not the solution, because a user should not…
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How to apply a voucher discount to only normal priced products?
I'm trying to define the query for a voucher code that would apply it's discount to only normal priced products. A query that finds products by product-label DOES NOT CONTAIN 'SALE' will skip products without any label. The query builder is missing a way to find products where product-label DOES NOT EXIST OR product-label…
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Promotion/Discount is dropped from Order
Hi Experts I have a discount setup: Apply Voucher and get $500 discount on an order above $2000. I applied a voucher on an order worth $2100 which makes the grand total to $1600. All good so far! But when I place order for this cart, the voucher is not applied to order and the order total is again $2100 though it was $1600…
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Limitations on PaaS solution
Are there any imposed restrictions on the PaaS solution in terms of storage, compute or API requests etc?
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Ecommerce Manager, Product Manager, or both?
Structuring a new team for an eCommerce endeavour can be extremely difficult for a company. Up-skilling current employees (hopefully not just "giving the position to the youngest team member"!) and/or hiring external people with a complete different mindset can be cumbersome… Change management is always a touchy subject!…
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Set font-family in WYSIWYG editor
Hi everyone, We are working on a project that involves using Spryker backoffice to manage the email blocks. We want to use Verdana as the font, but we can’t seem to find a way to do that without editing the HTML code directly. The WYSIWYG editor doesn’t have a font selector option. Is this a common problem? How did you…
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AI in day-to-day eCommerce tasks
Nowadays seems like AI is freakin' everywhere. With both feet on the ground, how can it really help brands in their eCommerce tasks? Some examples: mass-scale product personalisation picking up trends and facilitate new product creation generate and improve product assets (images, banners, text, SEO tags…)…
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Best way to upgrade spryker
Hi Team, Currently I am using spryker 202212 version with heavily customized Pyz. Now I want to upgrade to latest available version. Upgrading vendor using composer is not an issue. I just want to know what will be best approach to upgrade Pyz folder as I can see 600+ modification while comparing my current project code…
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Any fellow product managers out here?
Our very own SVP of Product, Elena Leonova, offers three lucky individuals the chance to dive into #productmanagement and #careergrowth with her. Elena's a rockstar in these areas. I highly recommend reaching out to her. She is offering mentorings regularly, so even if people are too late this time, they will definitely…
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RIP Metaverse... or not?
We can all agree the "Metaverse", as we knew it (or were wowed about it) is dead: Gartner said they are flopping hard, Business Insider even wrote an obituary… But it is true that despite the massive fails from many brands, some of its characteristics are slowly being branched (and branded) into new concepts and potential…
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Multistore with Marketplace?
I've a solution design question: Let's say I want to build a 'mall' where a buyer can enter different stores, browse their products and put them in her one mall basket. At the end of her journey she checks out at one single place and gets her orders placed in each shop corresponding to the different offers. So technically…
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Payment with points
We have a feature where customers are assigned a certain amount of points (loyalty)for their purchases and they can use them to pay for products. What would be the best way to approach this? Thank you for your suggestions.
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Subscription type Product
Is there any feature available to create a subscription for digital products ? Can i see any demo for this ?
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Is Spryker free to use? If not what is the price?
Is Spryker available for free, or does it come with a licensing fee? If there is a cost associated, could you provide information on the pricing model and any additional fees that businesses should be aware of?
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WhatsApp Commerce for real
Conversational commerce has been buzzing for some time now with some interesting use cases here and there but not many real successful end-to-end commerce examples rolled out at scale - well, maybe excluding Chinese ones leveraging WeChat Pay and AliPay. WhatsApp has been moving in the same direction, discreetly, with…
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Net and gross price differences
In our current shop we are having some problems with the "Net prices" and "Gross prices" that the price for the customer in total will be higher when its set on "Net prices" and that the backoffice overview is not how it suppose to be. I tested it also in the spryker demo shop (b2b.demo-spryker.com) and the same problem is…
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General | Headless Development | Oryx
I am interessted in your point of view or maybe you have answered them already in context of the new ORYX framework. I always think the FE should be "stupid" as possible, and all logic should be integrated into GLUE API. And this automatically answers me these questions: - caching? ⇒ Spryker Redis (used by GLUE), not a new…
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Preparing for Peak Season
We are approaching the end-of-year holiday season and you can smell already smell the frenzy shopping which will make or break your sales objectives in a few weeks. If your company isn't into BlackFriday/CyberMonday/Single's Day/Boxing Day, I'm sure you still have similar events at another point of the year, and being…
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Product comparison feature
During the excite our customer was telled that a product concrete comparions feature exists out of the box. I wasn't able to find any matching module in the code or the documention. Is there such a module and I just did not find it or isn't there one?
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Your chance to provide Spryker Product Feedback
What are the top 3 things that you appreciate about Spryker Product? And what are the top 3 things that you don’t and it needs to be addressed?
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After shipping, stock remains intact and is not deducted
hi team, We created an order and shipped it, even clicked the Stock Update button. But when checking the product's stock, it was not deducted Any advice for this? Thanks Hau Nguyen
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Does Spryker scan the code for Vulnerabilities?
Hi, Just wanted to check if Spryker performs periodic scan over the deployed code to identify the vulerabilities. If yes, then how can we enable this and get the report as well. Thanks Vikram
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The real Quest is for... REAL MONEY!
If Commerce is indeed a “Quest”… what’s the ultimate treasure to find? I’d say ACTUAL MONEY, isn’t it obvious? Well, it may have not been that clear until last year… Many DTC statups were burning cash in the pursuit of growth: using cheap financing to acquire new customers, hoping to get profitable (a.k.a. ACTUAL MONEY)…
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How to get Unzer Payment provider test account credential
Hi All I am working on integrating Unzer payment provider. I need Unzer test credential to configure in spryker back office. Please let me know how we can get Test account credential for Unzer. I have already contacted to sales department of Unzer by following their get test account link and still waiting for it.
