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Hi, does someone noticed those errors too and does someone know how this error can happen?

UK7KBE2JW
UK7KBE2JW Posts: 463 🧑🏻‍🚀 - Cadet
in Help

Hi, does someone noticed those errors too and does someone know how this error can happen?

Comments

  • Unknown
    Unknown

    This type of errors appear when you try to trigger event (OMS) for order item before previous one was not finished yet or timeout was not exceeded.

  • UK7KBE2JW
    UK7KBE2JW Posts: 463 🧑🏻‍🚀 - Cadet

    ok, thank you. so it could be possible that if we have an timeout event that throw orders into invalid state after some time passed and the state was not changed since the task did not run again because it is still running, so that we are missing some orders even they are valid?

  • Unknown
    Unknown

    I don’t understand your question clearly. What exactly do you mean “miss order”? Order was not exported to your external system through some OMS command?

  • UK7KBE2JW
    UK7KBE2JW Posts: 463 🧑🏻‍🚀 - Cadet

    correct. some order where move to invalid after some time even the order was payed and valid

  • Unknown
    Unknown

    You can manage those type of case via OMS by moving orders from invalid state back to step before export

  • UK7KBE2JW
    UK7KBE2JW Posts: 463 🧑🏻‍🚀 - Cadet

    yeah i know, but we wanna prevent those failures so no manual tasks are not necessary

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