Hi All, i will be setting up new spryker environment and added new customer. I will be getting authe

U02445UB631

Hi All, i will be setting up new spryker environment and added new customer. I will be getting authentication failed whenever tried to login. I have activated the customer and reset the passwords without any issues. please help us.

U01LKKBK97T

If it is a company user, its company needs to be activated, too.

U01LKKBK97T

You might also want to check if the new user needs to opt in after registration. If so, a mail containing an opt-in link should have been sent. In your local env, you can check mails at http://mail.spryker.local.

U01LKKBK97T

But as you mentioned, the customer is activated already, so missing opt-in shouldn't be an issue.

fsmeier

For the b2b-demoshop every customer needs to have a company user assigned to it as Kay already mentioned. this company user needs to be active as well. see also: https://github.com/spryker-shop/b2b-demo-shop/blob/master/src/Pyz/Zed/CompanyUser/[…]er/IsEnabledCustomerCompanyUserPluginTransferExpanderPlugin.php

U02445UB631

Checking. my customer says unverified. but the company user is activated status.

fsmeier

Column “registered” has a value and the column “registration_key” is null?

U01LKKBK97T

I think that registration_key is populated only for as long as the customer hasn't opted in.

U02445UB631

Registered was null

fsmeier

Try to put 2021-06-30 into registerd and set registration_key to NULL - does this help?

U02445UB631

Just set the registered value and logged in. it successful.

U02445UB631

adding the date in registered column made the customer verified.

U02445UB631

so application allowed it to login

U01LKKBK97T

Then you were missing opt-in, I suppose.

U02445UB631

Thanks @U01LKKBK97T @florian.scholz for the help.

U02445UB631

could be @U01LKKBK97T. It was registered a week before.

U01LKKBK97T

If you're not sure, Zed might let you resend the opt-in mail.