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Hi guys! I'm currently working on API integration, which uses the Agent Assist Spryker feature (

USZ9LJ26S
USZ9LJ26S Posts: 18 🧑🏻‍🚀 - Cadet
in Help

Hi guys! I'm currently working on API integration, which uses the Agent Assist Spryker feature (https://docs.spryker.com/docs/scos/user/features/202108.0/agent-assist-feature-overview.html). Now, I'm not able to add items to the shopping cart through the API in my project. Then I took a look at the feature in yves in my project with the same result: not able to add items to the cart with the error "The action is forbidden." I thought it might be a bug in our Spryker project implementation, but after looking at the official Spryker B2B demo (https://www.de.b2b.demo-spryker.com/), I have the same results. Maybe someone has experience with this feature or can confirm if this is a bug in Spryker core? Any help will be much appreciated. Thanks in advance, guys 😉.

Comments

  • Dmitriy Aseev
    Dmitriy Aseev Sprykee Posts: 20 🧑🏻‍🚀 - Cadet

    It can be lack of permissions - https://docs.spryker.com/docs/scos/user/features/202108.0/company-account-feature-overview/company-user-roles-and-permissions-overview.html#pe[…]ons

    Checked permissions in official Spryker B2B demo (<mailto:sonia@spryker.com|sonia@spryker.com>) - everything works :)

  • USZ9LJ26S
    USZ9LJ26S Posts: 18 🧑🏻‍🚀 - Cadet

    Ok, I've tried with <mailto:admin@spryker.com|admin@spryker.com> as agent user. So I'll now try with <mailto:sonia@spryker.com|sonia@spryker.com>, maybe something change. I'll let you know about the result.

  • michael.schmetter
    michael.schmetter Posts: 119 🧑🏻‍🚀 - Cadet

    The user must be marked as "Agent" in backoffice

  • USZ9LJ26S
    USZ9LJ26S Posts: 18 🧑🏻‍🚀 - Cadet

    @U0140NZMDTN I'm not sure if we are talking about the same. So as far as I understood for the Agent Feature:
    1. You need and backoffice user with Agent -> Enabled.
    2. You need to login in yves using the URL /agent/login
    After look into the Spryker b2b backoffice, there is no sonia under Users.

  • USZ9LJ26S
    USZ9LJ26S Posts: 18 🧑🏻‍🚀 - Cadet

    Yes my user is marked as Agent.

  • Dmitriy Aseev
    Dmitriy Aseev Sprykee Posts: 20 🧑🏻‍🚀 - Cadet

    For agent - use <mailto:admin@spryker.com|admin@spryker.com>
    for yves user - use <mailto:sonia@spryker.com|sonia@spryker.com>

  • USZ9LJ26S
    USZ9LJ26S Posts: 18 🧑🏻‍🚀 - Cadet

    Please give it a try at https://www.de.b2b.demo-spryker.com/agent/login
    User: admin
    Pass: change123

  • USZ9LJ26S
    USZ9LJ26S Posts: 18 🧑🏻‍🚀 - Cadet

    @U0140NZMDTN I have tested as agent (<mailto:admin@spryker.de|admin@spryker.de>):

  • Dmitriy Aseev
    Dmitriy Aseev Sprykee Posts: 20 🧑🏻‍🚀 - Cadet

    As agent you can’t add products to cart, you need impersonate as Yves user

  • USZ9LJ26S
    USZ9LJ26S Posts: 18 🧑🏻‍🚀 - Cadet

    Ok that's maybe my error. I've tried with in yves selecting <mailto:spencor.hopkin@spryker.com|spencor.hopkin@spryker.com>

  • Dmitriy Aseev
    Dmitriy Aseev Sprykee Posts: 20 🧑🏻‍🚀 - Cadet

    You can use <mailto:spencor.hopkin@spryker.com|spencor.hopkin@spryker.com> but first add relevant permissions

  • USZ9LJ26S
    USZ9LJ26S Posts: 18 🧑🏻‍🚀 - Cadet

    Thanks @U0140NZMDTN that seems to be the issue. I though the only requirement is to be an enabled agent.

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