Error Related to Session During Checkout with SSO (OKTA)

aashutosh.namdeo
aashutosh.namdeo Posts: 38 🧑🏻‍🚀 - Cadet
in Spryker Development

Hello Team,

We are encountering an error during checkout related to session handling. We are using SSO through OKTA, and the error log we are seeing is as follows:

Uncaught exception 'Spryker\Shared\SessionRedis\Handler\Exception\LockCouldNotBeAcquiredException' with message 'Spryker\Shared\SessionRedis\Handler\SessionHandlerRedisLocking could not acquire access to the session 39c593da59e5b9798e6dcda4004b0911' in /data/vendor/spryker/session-redis/src/Spryker/Shared/SessionRedis/Handler/SessionHandlerRedisLocking.php:100

We are unable to determine the cause or solution for this issue. Could you please assist us in resolving this?

Thank you!

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Answers

  • profuel
    profuel SSA Sprykee Posts: 82 🪐 - Explorer

    hi, @aashutosh.namdeo !

    We noticed similar issues on other projects as well, please check this document: https://docs.spryker.com/docs/dg/dev/troubleshooting/troubleshooting-performance-issues/redis-session-lock.html#situations-that-can-cause-session-lock-issues

  • aashutosh.namdeo
    aashutosh.namdeo Posts: 38 🧑🏻‍🚀 - Cadet

    hi @profuel

    Thanks for answer, can this issue occure with specific to OKTA integration or any other integration ? is anything to change in integration.

  • profuel
    profuel SSA Sprykee Posts: 82 🪐 - Explorer

    Sorry to be a messenger with bad news, but this issue is not limited by OKTA integration, and may affect any frontend customer of any part of your project.

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