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/poll “We’ve heard from some of you, that the name of the channel is

Valerii Trots
Valerii Trots SRE @ Spryker Sprykee Posts: 1,654 ✨ - Novice
in Slack General

/poll “We’ve heard from some of you, that the name of the channel is confusing as this channel is for technical support from the community. We would like to suggest to change the channel’s name to #community-help?” “Yes” “No” “Other suggestion in the thread”

Comments

  • UK5DS29L2
    UK5DS29L2 Posts: 546 🧑🏻‍🚀 - Cadet
    edited September 2019

    IMO #community-support or #help is fine, just expect it to also have non-technical questions there, which may cause other people to not watch channel being spammed with non-programming questions and miss some of the questions they could help with. OR IDK, maybe have community moderators here that will remove technical questions and direct the asker straight to support.spryker.com instead. Leaving Slack channel for non-code, non-infrastructure questions and leaving slack for chit-chat.

  • UKN2CGHSB
    UKN2CGHSB Posts: 13 🧑🏻‍🚀 - Cadet
    edited September 2019

    ...on the other hand, this is [sprykercommunity.slack.com](http://sprykercommunity.slack.com) and not some [sprykerofficialsupportchannel.slack.com](http://sprykerofficialsupportchannel.slack.com), so there is no space for confusion about community being involved...

  • UKN2CGHSB
    UKN2CGHSB Posts: 13 🧑🏻‍🚀 - Cadet

    Otherwise, with #community-help one could expect any help related to health, wellness, events, other random stuff...

  • Christian von Schassen
    Christian von Schassen Director Partner Succcess Management Sprykee Posts: 33 🧑🏻‍🚀 - Cadet

    A few members of this community told us about their expectation that should be an official channel, while we (Spryker) would like to give the community the opportunity to help each other out. That's why we're asking the community to decide about renaming the channel to make it more clear.

  • Christian von Schassen
    Christian von Schassen Director Partner Succcess Management Sprykee Posts: 33 🧑🏻‍🚀 - Cadet

    Please see the good discussion thread about it, opened by Jan, here: https://sprykercommunity.slack.com/archives/CH26JKFNG/p1567580864003500

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