Automatic CC in support portal
Is there a way to add an "additional notification recipient" automatically to every support ticket in the support portal?
The problem is that our customers usually have their own portal accounts with their own email addresses, and our development team doesn't necessarily get notified on new and updated tickets unless we are specifically added as "additional notification recipient".
Best Answer
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Hi @mikko.ropanen - just wanted to check in with the team to have all the information in place.
As the partner support portal will be sunsetted in favor of a unified support portal experience, the best way to stay up to date on support tickets, is to actively request from the related customer to become part of their distribution list.
Hope that answers your question :)
1
Answers
-
Hi @mikko.ropanen - just wanted to check in with the team to have all the information in place.
As the partner support portal will be sunsetted in favor of a unified support portal experience, the best way to stay up to date on support tickets, is to actively request from the related customer to become part of their distribution list.
Hope that answers your question :)
1
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